The market of telecommunications operators and providers of television and Internet services is one of the most demanding. This is due, on the one hand, to the nature of the services provided, without which modern communities cannot imagine functioning, and on the other hand, to the degree of their technical complexity. Technological progress makes new technologies and solutions appear every now and then, which offer unprecedented possibilities. Such an example can be the FTTH technology, which relatively recently has been the last mile. The most current example is 5G network, which are entering the telecommunications market with a hit, and which will soon be the standard without which we cannot imagine normal functioning.
This extremely dynamic technological progress means that telecommunication operators have to look for solutions that will automate current processes as much as possible. Process automation ensures the achievement of key effects from the point of view of the operator’s activity, both in the business and technical area. From the business point of view, the most important thing is to offer new, innovative services, shorten the time to market and ensure customer satisfaction, which significantly reduces customer leaving (churn). From a technical point of view, it is crucial to ensure that the automation includes as many operator systems as possible. This gives operators several key benefits, such as:
The scenario of automatic service provisioning may look like this: