The market of telecommunications operators and providers of television and Internet services is one of the most demanding. This is due, on the one hand, to the nature of the services provided, without which modern communities cannot imagine functioning, and on the other hand, to the degree of their technical complexity. Technological progress makes new technologies and solutions appear every now and then, which offer unprecedented possibilities. Such an example can be the FTTH technology, which relatively recently has been the last mile. The most current example is 5G network, which are entering the telecommunications market with a hit, and which will soon be the standard without which we cannot imagine normal functioning.
This extremely dynamic technological progress means that telecommunication operators have to look for solutions that will automate current processes as much as possible. Process automation ensures the achievement of key effects from the point of view of the operator’s activity, both in the business and technical area. From the business point of view, the most important thing is to offer new, innovative services, shorten the time to market and ensure customer satisfaction, which significantly reduces customer leaving (churn). From a technical point of view, it is crucial to ensure that the automation includes as many operator systems as possible. This gives operators several key benefits, such as:
- drastically improve efficiency through optimal use of systems and equipment,
- current knowledge about the use of resources and their load (real-time inventory),
- the ability to react before a problem occurs to symptoms,
- relieve the burden of highly qualified technical services (specialists) who no longer need to manually configure devices and systems to provide services to customers
- enabling customers to decide on the type of services they want to run (self provisioning)
The scenario of automatic service provisioning may look like this:
- the customer declares willingness to purchase the service,
- the BSS system orders the verification of the available technical resources,
- the inventory system verifies the available resources, reserves them and returns a set of possible parameters to the provisioning systems,
- the provisioning system configures all the necessary devices and systems and transfers information back to the inventory system and the BSS,
- inventory system marks the resources used as occupied,
- the BSS system records a given service in the customer’s file and marks it as a new service for tariffication.