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Case Study

CMDB – what is it?

Configuration Management Database (CMDB) is the repository that stores information about all your infrastructure (devices, configurations, connections, state of resources) that is used to deliver IT services. This is the place, when you have the most up-to-date information about current state of all your IT resources.

Our Client’s Case Study

Our client is a newly built telco operator. The operator provides broadband network and security services to all public schools in Poland (25k+ sites). The network consists of more than 70k devices from many vendors (Juniper Networks, Fortinet, Infoblox, F5 Networks, Mikrotik, Huawei, DCN).

Our task was to build an OSS solution that will be able to perform fully automatically sophisticated end-to-end provisioning scenarios. To be able to realize the goal we had to build a refferential inventory database and integrate it with NEDAPS. Based on very detailed analysis of customer’s needs and requirements we have chosen CMDBuild opensource solution. All necessary database structures and relations have been implemented in CMDBuild. Then all needed provisioning scenarios have been defined in NEDAPS system.

Every provisioning scenario read the data regarding available resources from CMDBuild before performing any operation on the network. After proceeding the operation NEDAPS updates data in CMDBuild. Thanks to that in CMDBuild there are the most up-to-date all the time.


More than 50 proviosning scenarios have been implemented.

  • 66% Full-Time Equivalent (FTE) reduction: 4 people vs 12 people*
  • Increase number of performed operations (daily peak): 1 500 vs 200*
  • Better effectiveness (first attempt success): 97,5% vs 75%*
  • Faster time-to-market: single days vs weeks*
    *now vs before NEDAPS

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44-100 Gliwice

+48 32 33 25 500


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